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How bos62 Handles Your Personal Data

This page explains exactly what personal information bos62 collects when you open an account, make a deposit via DANA, OVO, or GoPay, and use our services — and how we protect it.

Account data protectedWallet info handled securelyYour rights, clearly statedNo data sold to third partiesContact us anytime to request changes
bos62 How bos62 Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use standard encryption to protect data in transit and at rest. Cookie settings can be adjusted through your browser at any time. Account access uses a one-time PIN sent to your registered mobile number, which adds a layer of protection beyond your password alone. We keep data only as long as it serves a clear purpose — active accounts, ongoing transaction records, or a legal retention requirement.

Data Retention We hold your account data for as long as your account is active or as required by law. Once a deletion request is confirmed, non-mandatory records are removed within a reasonable period.
Cookie Controls Cookies on our site track session activity and help us detect unusual login behaviour. You can block non-essential cookies through your browser settings without affecting core account functions.
Account Security Login attempts trigger OTP verification to your registered number. If you notice activity you did not initiate, contact support immediately to freeze account access while we investigate.
Third-Party Sharing We share data only with payment processors like DANA, OVO, and GoPay to complete your transactions. We do not sell or trade your personal information to marketing parties.
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how your data is stored, want to update your details, or need to report a concern, our support team handles privacy requests through the channels below. We aim to respond to data-related queries promptly. Wallet-linked issues — such as a registered DANA or OVO number you want removed — are handled through the same channels with additional identity verification.

Team online

Live Chat

Open the chat widget on any page of the site. Available for account and privacy queries, including wallet data and personal detail updates.

Email Support

Send your privacy request or data deletion query to our support email. Include your registered account details so we can locate your record quickly.

Account Settings

Some personal details — like your phone number or linked e-wallet — can be reviewed directly in your account settings before submitting a formal request.

Common Questions About Your Privacy on bos62

These are the questions we hear most often about data, account privacy, and your rights as a user of bos62. If your question is not covered here, reach out through live chat or email and we'll give you a direct answer.

We collect your name, contact details, registered e-wallet information — such as your DANA, OVO, or GoPay number — and device data. This is used to verify your identity and process transactions.

Yes. Contact our support team via live chat or email with your account details. We will locate your record and provide the relevant data within a reasonable timeframe under applicable law.

Send a deletion request to our support team. After verifying your identity, we will remove non-mandatory records. Some data may be retained if required by legal or financial obligations in eligible regions.

We share only what is necessary to process your deposit or withdrawal with the relevant payment processor. Your wallet credentials are not passed to unrelated third parties or marketing services.

Cookies help us maintain your session and detect unusual login activity. Non-essential cookies can be disabled in your browser settings. Core account functions will continue to work without them.

Contact live chat immediately to flag the concern. Our team can temporarily restrict access to your account while we review login records and investigate any unauthorised activity.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.