Reference

Understand the Rules Before You Start

These legal terms set out how bos62 operates your account, handles your data, and applies conditions to access — all subject to what local law in Indonesia permits. Read them alongside the account settings you control directly from your profile.

Account conditions apply at registrationAccess subject to local law and eligible regionsData handling covered under our policyDANA, OVO, GoPay wallet terms includedContact us to request changes or ask questions
bos62 Understand the Rules Before You Start
LEGAL CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a question about how a specific clause affects your account, or you want to request a copy of your data, our support team handles both. Legal queries sent through live chat are logged and escalated to the relevant team — you will receive a written response. For formal requests, email is the most reliable path.

Live Chat Open the chat icon from any page. Legal and account queries are logged and escalated. Responses come in writing so you have a record.
Email Support Send formal requests — data access, account closure, dispute notices — by email. We acknowledge receipt and respond to every submission.
Account Help Centre Find policy summaries, wallet conditions for DANA, OVO and GoPay, and account-security steps in the Help Centre before contacting us directly.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

Account security and data handling are not afterthoughts here. Every account is protected by password hashing and session tokens that expire automatically. Here is what we do and what you can request.

Data Retention

We keep account and transaction records for as long as required by applicable policy. You can request a summary of what we hold by contacting our support team via email.

Cookie Policy

Session cookies keep you logged in and protect your account state. Analytics cookies are separate — you can block them in your browser settings without affecting your account access.

Account Security

Login is protected by OTP verification sent to your registered number. If you notice unrecognised activity, lock your account immediately from profile settings and contact us.

Your Rights and Requests

You can request access to your data, ask us to correct inaccurate records, or ask about account closure at any time. We respond to all formal requests in writing.

Common Questions About bos62 Legal Terms

These are the questions we get most often about account conditions, data rights, and policy scope. If your question is not here, live chat or email will get you a specific answer.

Yes. When you use DANA, OVO, or GoPay on your account, both our terms and the wallet provider's terms apply. You should read both before transacting.

Availability depends on local law and your eligible region. It is your responsibility to confirm that using the platform is lawful where you are located before opening an account.

Yes. Send your request to our support team by email with your account details. We will confirm receipt and provide your data summary in writing.

Transaction and account records are retained for the period required under applicable policy. After that period, personal data is removed. Contact support for the exact retention timeline.

Contact support first — most account disputes are resolved at that level. Formal escalations submitted by email receive a written response and are reviewed by the relevant team.

Updated terms are posted on this page. Continuing to use your account after an update constitutes acceptance. We recommend checking this page periodically, especially after any account notice.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.